Refund policy

1. Our products (services) are custom-made and individually created for each order. Therefore, as a general rule, we do not accept returns or refunds.

2. Exceptions may be considered only in the following cases:

• When a significant error attributable to us is confirmed, such as corrupted files or incorrect delivery.

• When we determine that there are other reasonable grounds to exceptionally approve a replacement or refund.

3. If any of the above applies, please contact us through the Contact Us page within 7 days of product delivery (email transmission). After confirmation of receipt, we will review and inform you of the appropriate course of action.

4. If a refund is approved, the credit card refund process will follow the procedures of the payment service provider, and it may take approximately 2–3 weeks to complete.