- Seller: ICE2.0 LLC
- Responsible Representative: Masahiro Teduka
- Address: Fukuzumi 2-jo 9-chome, Toyohira-ku, Sapporo, Hokkaido 062-0042, Japan
- Telephone and Email: If needed, please contact us via “Contact Us.”
- Prices: Please refer to each product page. For orders involving multiple products and/or multiple shipping routes, we will handle them on a consultative basis.
- Fees other than the product price: Consumption tax is included in the listed prices. Credit card and bank transfer fees are borne by the customer.
- Payment methods and timing: Payment can be made by credit card or bank transfer.
- Credit card: Your payment is processed when you click the Confirm Order button on our site.
- Bank transfer: Your order is confirmed when you complete the transfer.
- Delivery timing: We normally deliver within 3–7 business days after order confirmation. If there is any delay, we will notify you promptly.
- Delivery method: Products are delivered by sending files via email.
- Returns, defective items, and cancellations: Our deliverables are custom-made for each order. As a rule, we do not accept returns or refunds. However, we may consider exceptions only for cases specified in our Return & Refund Policy.
- Return window: If your case qualifies under the above policy, please contact us via “Contact Us” within 7 days of receipt (i.e., the email transmission date).