Information under japan's act on specified commercial

- Seller: ICE2.0   LLC

- Responsible Representative: Masahiro Teduka

- Address:  Fukuzumi 2-jo 9-chome, Toyohira-ku, Sapporo, Hokkaido 062-0042, Japan

- Telephone and Email: If needed, please contact us via “Contact Us.”

- Prices: Please refer to each product page. For orders involving multiple products and/or multiple shipping routes, we will handle them on a consultative basis.

- Fees other than the product price: Consumption tax is included in the listed prices. Credit card and bank transfer fees are borne by the customer.

- Payment methods and timing: Payment can be made by credit card or bank transfer.

  - Credit card: Your payment is processed when you click the Confirm Order button on our site.

  - Bank transfer: Your order is confirmed when you complete the transfer.

- Delivery timing: We normally deliver within 3–7 business days after order confirmation. If there is any delay, we will notify you promptly.

- Delivery method: Products are delivered by sending files via email.

- Returns, defective items, and cancellations: Our deliverables are custom-made for each order. As a rule, we do not accept returns or refunds. However, we may consider exceptions only for cases specified in our Return & Refund Policy.

- Return window: If your case qualifies under the above policy, please contact us via “Contact Us” within 7 days of receipt (i.e., the email transmission date).

- Disclaimers and Limitation of Liability:

 * Responsibility for the accuracy of input: The customer is responsible for the accuracy of all information provided as the basis for calculations (e.g., shipping methods, ambient temperatures, and product specifications). We shall not be held liable for any outcomes arising from errors or omissions in the information provided, including but not limited to damage to products.

 * Special note regarding Service 1-A: For "Service 1-A," the shipping method is based on the simplified simulation. Consequently, the result provided is intended as reference values only, and the use or handling of such information is at the customer’s own discretion and responsibility.

 * Limitation of liability: Should we be held liable for damages in connection with our services, our total liability shall, regardless of the reason, be limited to the amount of the service fee actually paid by the customer for the relevant transaction.